phace is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have as a phace user in the Philippines.
// Last updated: 2026-05-01 | Effective: 2026-05-01
The key principles behind how phace handles your personal data. Full legal details follow below.
phace uses SSL encryption, secure data storage, and access controls to protect your personal information from unauthorized access at all times.
phace does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate and improve the phace platform.
Under Philippine data privacy law, you have the right to access, correct, and request deletion of your personal data held by phace at any time.
phace only collects data that is necessary to provide our services, verify your identity, process payments, and comply with legal obligations.
phace processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines.
You can opt out of phace marketing communications at any time via your account settings or by contacting our support team. Opting out does not affect your account access.
This Privacy Policy ("Policy") describes how phace ("phace," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "User," or "you") who access or use the phace website, mobile platform, and all associated services (collectively, the "Platform").
This Policy applies to all personal data processed by phace in connection with the operation of the Platform, including data collected during account registration, identity verification, payment processing, gameplay, customer support interactions, and marketing communications.
By registering an account or using the phace Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the phace Platform.
Applicable Law: phace processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
phace acts as the data controller for personal data collected through the Platform. As data controller, phace determines the purposes and means of processing your personal information.
For all data privacy inquiries, requests, and concerns, you may contact our designated Data Privacy Officer (DPO) at the contact details provided in Section 14 of this Policy.
phace collects the following categories of personal data, depending on how you interact with the Platform:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Mandatory (KYC) |
| Contact Data | Email, mobile number, address | Mandatory |
| Financial Data | GCash number, bank account, transactions | Mandatory (payments) |
| Technical Data | IP address, device info, session logs | Automatic |
| Communications Data | Support chats, email history | As applicable |
phace collects personal data through the following means:
phace processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phace uses your personal data for the following purposes:
phace does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purposes:
Third-party vendors who assist phace in operating the Platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support platforms. These providers are contractually bound to process your data only on phace's instructions and in accordance with applicable data privacy law.
Licensed game software providers whose games are available on the phace Platform may receive limited technical data (such as player session tokens) necessary to deliver game functionality. Game providers do not receive your full identity or financial data.
phace may disclose personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies (including PAGCOR and the Anti-Money Laundering Council) where required by law, court order, or regulatory obligation.
In the event of a merger, acquisition, or sale of all or part of phace's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
No Cross-Border Transfers Without Safeguards: If phace transfers your personal data outside the Philippines, we ensure that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines.
phace retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years | Legal / AML obligation |
| Transaction records | 5 years from transaction date | Legal / AML obligation |
| KYC documents | 5 years from account closure | Regulatory requirement |
| Customer support records | 3 years from last interaction | Legitimate interest |
| Technical / log data | 12 months | Security / fraud prevention |
| Marketing preferences | Until consent withdrawn | Consent |
After the applicable retention period, phace will securely delete or anonymize your personal data.
phace implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phace will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.
While phace takes data security seriously, no system is completely immune to security risks. You are responsible for maintaining the security of your phace account credentials and for notifying us immediately of any suspected unauthorized access.
phace uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze Platform usage. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect Platform functionality.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by phace:
To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 14. phace will respond to all verified requests within 15 business days in accordance with NPC guidelines.
Note: Some rights may be limited where phace is required to retain or process your data to comply with legal obligations, such as AML regulations or PAGCOR compliance requirements.
The phace Platform is strictly for users aged 21 years and above in accordance with Philippine gambling regulations. phace does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposits made.
If you believe a minor has registered on phace, please contact us immediately at the details provided in Section 14.
phace reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least 7 days before the changes take effect.
The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of phace after the effective date of any revision constitutes your acceptance of the updated Policy.
For all data privacy inquiries, access requests, correction requests, deletion requests, or complaints, please contact the phace Data Privacy Officer:
If you are not satisfied with phace's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Your data is safe with us. Join thousands of Filipino players who trust phace for a secure, fair, and exciting online casino experience — from Manila to Cebu to Davao.
21+ only. Play responsibly. Your privacy is protected under RA 10173.